Terms & Conditions for Transfers - Umrahbooking.com

Effective Date: [Insert Date]

These Terms & Conditions govern the booking and use of transportation services ("Services") arranged by Umrahbooking.com (referred to as "we", "our", or "us") and provided by our licensed transfer partner Amethyst Transfer LP and its affiliated drivers (the "Contractor").

By using our website or booking a service, you agree to the following:

1. Scope of Services

• We provide passenger transfer services via a third-party licensed contractor.
• Services include:
  • Transportation between agreed locations.
  • Optional meet & greet with sign , when applicable and allowed by location (e.g., airports, hotels).
  • Driver contact via phone when a sign is not possible.
  • Assistance with luggage loading, if needed.

2. Passenger & Luggage Policy

• Passengers must not exceed the capacity of the vehicle selected. Children are not allowed in the front seat.
• Luggage must comply with standard dimensions:

  Size	Height (cm)	Width (cm)	Depth (cm)
  S	54	40	22
  M	65	42	24
  L	72	44	26

• Luggage allowance per vehicle:
  • 2 L-size bags OR
  • 3 M-size bags OR
  • 4 S-size bags
• Non-standard luggage (e.g., sports gear, strollers, musical instruments, pets) must be declared in advance and may incur extra charges.
• The driver may refuse excess or undeclared luggage or arrange a second vehicle at extra cost.

3. Waiting Times & No-Shows

• Free waiting time is:
  • 1 hour after flight arrival
  • 20 minutes after scheduled pick-up for train stations or city addresses
• If the passenger does not arrive within the allowed waiting period, the service is marked as completed with no refund.

4. Booking, Changes & Cancellations

• Bookings must include complete and accurate information (e.g., pick-up/drop-off address, contact phone, flight/train details).
• Changes or special requests (e.g., language requirements, driver gender, signage) are not guaranteed and must be made in advance.
• Cancellations:
  • Free if made before the cancellation deadline stated in your booking confirmation.
  • 100% penalty if you cancel after the deadline or fail to show up.

5. Pricing & Payments

• Prices are confirmed in your booking confirmation or order notification.
• Prices may be adjusted only if:
  • Additional services are used during the trip (e.g., extra stops, excess luggage).
  • These were not predictable at the time of booking.
• Payments must be made at time of booking unless otherwise agreed.
• For large orders (over €1,000), 100% prepayment is required.

6. Vehicle & Driver Substitution

• The Contractor may substitute a vehicle or driver due to technical or operational reasons without prior notice.
• Vehicles used may include sedans, minivans, minibuses, or buses.
• Meet & greet signage is not available for minibus or bus bookings.

7. Responsibilities & Conduct

• Passengers must not:
  • Smoke, consume alcohol, or damage the vehicle interior.
  • Leave litter or make the vehicle unclean.
• If the vehicle is soiled or damaged, the cost of cleaning or repair will be billed to the client.
• Drivers have the right to:
  • Deny service if the passenger is intoxicated, aggressive, or non-compliant.
  • Request proof of identity.

8. Missed Flights or Trains

If a passenger misses a flight or train connection due to a delay caused solely by the driver or transfer service provider , the following compensation applies:

• We will reimburse the difference between the refunded amount of the original ticket and the cost of the new replacement ticket, up to a maximum of €500 per booking.
• To be eligible, the customer must provide:
  • A copy of the new ticket and original ticket refund confirmation, and
  • Written documentation proving that the delay was caused by the driver (e.g., chat logs, GPS proof, confirmation from driver).
• This policy does not apply to delays caused by:
  • Traffic jams, strikes, or road closures
  • Incomplete or inaccurate customer booking details
  • Late passenger readiness
  • Force majeure events (e.g., natural disasters, war, etc.)

9. Group & Chauffeur Services

• For groups:
  • The named passenger on the order acts as group leader.
  • They are responsible for coordinating group boarding.
• Chauffeur services (hourly car + driver) require:
  • Minimum 2-hour booking
  • Predefined start location and time
  • Not applicable for intercity, airport, or station transfers

10. Force Majeure

We are not liable for cancellations or delays due to events beyond our control (e.g., natural disasters, strikes, government restrictions).

11. Complaints & Disputes

• All complaints must be submitted in writing within 3 days of the service.
• We aim to resolve complaints within 5 business days.
• In case of unresolved disputes, the matter will be governed by the laws and courts of the United Kingdom, per our contractual obligations.

12. Data Protection

By booking, you consent to the use of your data (and that of your passengers) for service fulfillment. This includes:

• Storage
• Sharing with the transfer provider
• Legal compliance

Your data will be handled in accordance with our Privacy Policy.

13. Contact

Umrahbooking.com
Noorderduinstraat 409, 1361DB Almere, The Netherlands
Email: support@umrahbooking.com
Phone: +316 17 421058